Refund and Returns Policy

Thank you for shopping at Shavers and Trimmers (shaversandtrimmers.com). We stand by the quality of our trimmers and shavers. If you’re unsatisfied, here’s how we handle refunds for our Cash on Delivery (COD) orders:

1. Eligibility for Refunds

You may request a refund if:

The product is defective, damaged, or incorrect (e.g., wrong model/color).
The item is unused, in original packaging, with tags intact.
The request is made within 30 days of delivery.

Non-Refundable Cases:

Change of mind after opening/sealing the product.
Normal wear and tear.
Products without proof of purchase (e.g., receipt).

2. How to Initiate a Refund

Step 1: Contact us within 30 days:

📧 Email: shaversandtrimmers@gmail.com
📞 Phone: +92 308 16777 25
Include: Order #, product name, photos/videos of the issue.

Step 2: We’ll email you a Return Authorization (RA) number and arrange a pickup:

Our courier will collect the product within 3–5 business days.
Do not return without an RA number – it will be rejected.

3. Refund Process

Inspection: We verify the product’s condition within 3 days of return.
Approval: If eligible, we’ll notify you via email/SMS.
Refund Method:
- 💸 Bank transfer (Pakistan only) – Provide account details.
- No cash refunds.
Timeline: Refunds processed within 14 business days after approval.

4. Return Shipping Costs

Defective/Incorrect Items: Free pickup (we cover costs).
Change of Mind: Customer pays return shipping fees (deducted from refund).

5. Exchanges

We currently do not offer direct exchanges.
To replace an item:
1. Return the original product for a refund.
2. Place a new order on our website.

6. Late/Missing Refunds

If your refund is delayed beyond 14 days:

Check your bank account (transfers take 1–3 days to process).
Contact your bank.
Still missing? Email us at shaversandtrimmers@gmail.com.

7. Contact Us

Questions? Reach out:

Email: shaversandtrimmers@gmail.com
Phone/WhatsApp: +92 308 16777 25
Business Hours: Mon–Sat, 9:00 AM – 6:00 PM (PKT)

Key Reminders

⚠️ No refunds without a Return Authorization (RA) number.
📦 Keep original packaging until pickup is completed.
📸 Document unboxing videos for defective items – it speeds up resolution!

🔒 Note: This policy applies only to purchases made via shaversandtrimmers.com.
For warranty claims (e.g., blade malfunctions).